NT1100 Trunk and Panniers

Belisaerio said:
I wish I had a competent dealership. I bought mine on Feb 21st but since my dealership didn't put the order in as someone waiting for them, I didn't get mine on this release. According to Honda customer service, they didn't tag mine as urgent until today. This place sucks. I should have walked away as soon as they didn't have the bags on the bike.
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What dealer? Honda of Troy got mine to me and we got our bikes around the same time.
 
greenbeforeblue said:
What dealer? Honda of Troy got mine to me and we got our bikes around the same time.
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Octane Outlet in Middletown. I regret ever walking in their door. The only reason I bought it there was because when I asked about the back order on the bags they said they could get them. I remember him saying them had them, but I'm giving the sales weasel the benefit of the doubt. To me it adds up to the same thing, since the question wasn't 'Can I get bags' but Are they on backorder.
 
Belisaerio said:
Octane Outlet in Middletown. I regret ever walking in their door. The only reason I bought it there was because when I asked about the back order on the bags they said they could get them. I remember him saying them had them, but I'm giving the sales weasel the benefit of the doubt. To me it adds up to the same thing, since the question wasn't 'Can I get bags' but Are they on backorder.
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I looked at the one you bought. However, I got a shady vibe from the sales staff and bought mine from Honda of Troy. Did it over the phone with the owner Dave. The whole process was a breeze. In less than a week they had my top case, blue panels and lock cylinders, the bags were on back order and he said as much before we completed the deal. He put some kind of notation on the order to indicate he had a new bike customer waiting for them. Everything about the deal was above board and comfortable.

The same thing goes for the parts and service departments.
 
greenbeforeblue said:
I looked at the one you bought. However, I got a shady vibe from the sales staff and bought mine from Honda of Troy. Did it over the phone with the owner Dave. The whole process was a breeze. In less than a week they had my top case, blue panels and lock cylinders, the bags were on back order and he said as much before we completed the deal. He put some kind of notation on the order to indicate he had a new bike customer waiting for them. Everything about the deal was above board and comfortable.

The same thing goes for the parts and service departments.
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Octane outlet claimed they couldn't do that, then yesterday they did. Of course, too late for me to get it from this batch and no word on the next batch. So yeah, shady as hell.
 
Belisaerio said:
I wish I had a competent dealership. I bought mine on Feb 21st but since my dealership didn't put the order in as someone waiting for them, I didn't get mine on this release. According to Honda customer service, they didn't tag mine as urgent until today. This place sucks. I should have walked away as soon as they didn't have the bags on the bike.
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Last Friday I ordered everything from DSP Powersports in Barrington, IL. I picked it all up this morning EXCEPT the panniers. They are on backorder. I talked to them about the expedited delivery of backordered items, and it's called a "CBO" - Critical Back Order. When a shipment from Japan comes in, they fill the CBO orders first. They put my order on a CBO last week when I originally ordered. Great dealer!
 
Tim the Enchanter said:
Last Friday I ordered everything from DSP Powersports in Barrington, IL. I picked it all up this morning EXCEPT the panniers. They are on backorder. I talked to them about the expedited delivery of backordered items, and it's called a "CBO" - Critical Back Order. When a shipment from Japan comes in, they fill the CBO orders first. They put my order on a CBO last week when I originally ordered. Great dealer!
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For a dealer to submit a CBO they do have to objectively elevate the need from a standard parts order. Things they can place in CBO comments to do so are something like the bike is used for commercial purposes and provides a living for the owner or the owner is traveling and stranded far away from home. I was the parts manager in a Honda dealership in a previous life and ordered CBO on occasion. We assume that there’s a fair number of people waiting on panniers so the PM at DSP must have gotten creative.
 
dduelin said:
For a dealer to submit a CBO they do have to objectively elevate the need from a standard parts order. Things they can place in CBO comments to do so are something like the bike is used for commercial purposes and provides a living for the owner or the owner is traveling and stranded far away from home. I was the parts manager in a Honda dealership in a previous life and ordered CBO on occasion. We assume that there’s a fair number of people waiting on panniers so the PM at DSP must have gotten creative.
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This may have been the case before, but must have changed. Honda corporate said my dealer was supposed to make it CBO under this circumstance and my rep contacted them to make sure they did. Too late for me to get them from this last shipment.

As for the ongoing saga, I still don't have them and still no date as to when I'll get them. As an added bonus, when doing my break-in maintenance, I discovered that apparently they do not own torque wrenches. Every bolt was over-tightened, one was damaged where the "installer" clearly cammed out his hex, I assume because he didn't use an extension when needed. The topper was that the filter was so tight the filter wrench had deformed the corners before it let go.
Add this to the fact that the tires were 10lbs low when I got home from the dealership (and haven't lost a bit of air in the month+ since) and I'm thinking I need to recheck every bit of dealer prep. Incompetent? Apathetic? Why not both? On the bright side, I know to get my SxS somewhere else.
 
Belisaerio said:
This may have been the case before, but must have changed. Honda corporate said my dealer was supposed to make it CBO under this circumstance and my rep contacted them to make sure they did. Too late for me to get them from this last shipment.

As for the ongoing saga, I still don't have them and still no date as to when I'll get them. As an added bonus, when doing my break-in maintenance, I discovered that apparently they do not own torque wrenches. Every bolt was over-tightened, one was damaged where the "installer" clearly cammed out his hex, I assume because he didn't use an extension when needed. The topper was that the filter was so tight the filter wrench had deformed the corners before it let go.
Add this to the fact that the tires were 10lbs low when I got home from the dealership (and haven't lost a bit of air in the month+ since) and I'm thinking I need to recheck every bit of dealer prep. Incompetent? Apathetic? Why not both? On the bright side, I know to get my SxS somewhere else.
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Dealer. I'm guessing the fastener check portion of their dealer prep is just a guy with a breaker bar cranking them down. Honda Corporate has been great. I also love the bike. I'm just miffed that the whole experience has been marred by a lousy dealer.
 
Order complete!
So from ordering to full delivery it was 2 weeks!
I certainly didn’t expect that! Now I’ve got some work to do on the locks and pannier mounts.
 
Belisaerio said:
Dealer. I'm guessing the fastener check portion of their dealer prep is just a guy with a breaker bar cranking them down. Honda Corporate has been great. I also love the bike. I'm just miffed that the whole experience has been marred by a lousy dealer.
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Man it sounds like I dodged a bullet by opting out of Octane. I'm sorry you're having this trouble. The upside is when you get your bags you'll love them. I just came back from a trip over to SE Ohio and the three bags handled well in the twisties, even fully loaded.
 
greenbeforeblue said:
Man it sounds like I dodged a bullet by opting out of Octane. I'm sorry you're having this trouble. The upside is when you get your bags you'll love them. I just came back from a trip over to SE Ohio and the three bags handled well in the twisties, even fully loaded.
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I finally got them yesterday. I did the install myself since they wanted $450. Took me about 3 hours including a 90 minute nap
 
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